CASE STUDY 04
Improving Enterprise Workflows Through Internal Tools
Designing dashboards, forms, and internal portals to support operational workflows for one of Brazil’s largest dairy companies.
© 2026 Albertine Felipe
Problem
Piracanjuba had several internal workflows spread across different operational needs, including customer, supplier, employee, logistics, transportation, and invoice-related processes. The company needed clearer interfaces that followed enterprise standards and helped internal teams work with less friction.
My Role
As Product Designer, I worked closely with stakeholders to redesign forms, portals, and dashboards using SAP Fiori principles as a foundation. My focus was to organize complex information, improve usability, and create cleaner interfaces for internal operational workflows.
Outcome
The work resulted in redesigned internal tools across multiple flows, including request portals, supplier and transporter experiences, and the Maestro dashboard. The interfaces became clearer, more structured, and easier for teams to use in their daily operations.
The PROBLEM
Understanding the challenge
Piracanjuba already had several internal tools supporting important operational workflows, but many were built on older systems that no longer reflected the clarity and usability teams needed in their daily work. The interfaces felt dated, visually dense, and often lacked clear hierarchy, making information harder to scan and tasks less intuitive to complete.
Because these tools were tied to established business processes, the challenge was not to reinvent the workflows, but to improve how they were presented and used. The redesign also needed to align with SAP Fiori principles, bringing more consistency, structure, and enterprise usability to the experience.
FIG. 1-2
Legacy tools with dense layouts and limited hierarchy.
The PROBLEM
How I got there
Since the workflows were already defined by Piracanjuba’s internal business rules, my process focused on understanding the requirements directly with stakeholders and translating them into clearer enterprise interfaces.
I used SAP Fiori principles as a reference to redesign forms, dashboards, and portals with more structure, consistency, and usability. The goal was to keep the tools aligned with enterprise standards while making daily operational tasks easier to complete and information easier to scan.
FIG. 1
SAP Fiori guidelines as the design reference.
The Solution
What we shipped
I worked across different internal tools used by Piracanjuba’s teams and partners, redesigning dashboards, forms, and portal experiences to make operational workflows clearer, more structured, and easier to use.
01
Maestro Operational Dashboard
Maestro was the most important internal tool in this project. I designed dashboard views to help teams monitor invoice issuing, monthly goals, order volume by branch, and operational status in a more visual and organized way.
FIG. 1
New Dashboard overview
FIG. 2
Expedition schedule
FIG. 3
Transfer monitoring
Faster insight scanning
Clear dashboard hierarchy
Operational visibility
02
Request Portal Forms
The request portal supported different internal demands involving customers, suppliers, employees, and logistics. I redesigned the form experience to make requests easier to complete, with clearer grouping, better field organization, and a structure aligned with enterprise usability standards.
FIG. 4-6
New Request Form Examples
Clearer form structure
More organized fields
Easier request creation
03
Transporter Portal Experience
The transporter portal supported logistics teams and partners in managing transportation-related demands. I focused on making operational status, task context, and next actions easier to understand, so users could follow each occurrence and act with more clarity inside the workflow.
FIG. 7
New Transport Requests Overview
FIG. 8
Occurrence details
FIG. 9
Activity and status history
More structured logistics workflows
Clearer transport status visibility
Easier access to operational actions
REFLECTION
Lessons from this project
What worked
Working directly with stakeholders helped me understand the business rules behind each internal workflow and translate them into clearer enterprise interfaces. Even without a long discovery phase, this close collaboration made the redesign more aligned with the company’s real operational needs.
What I'd improve
Looking back, I would document more of the process and keep stronger before/after evidence. A lot of the project’s value came from improving internal workflows, and having more artifacts would make that impact easier to communicate later.
Key lesson
This project taught me that enterprise design is often about clarity and structure. The interface does not need to be flashy to create value — it needs to help people understand information faster and complete their work with less friction.
“What started as a set of interface improvements became an opportunity to make complex internal workflows clearer, more structured, and easier for teams to use every day.”
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Impact
Measurable results
Improved operational visibility
Made key operational information easier to scan.
More structured request flows
Organized internal requests into clearer form structures.
Enterprise interfaces aligned with SAP Fiori
Adapted screens to follow enterprise UI standards.
Multiple internal tools redesigned
Redesigned dashboards, forms, and portal experiences.
role
Lead Product Designer
timeline
~16 months
team
1 Product Designer (lead), P.O., Development team, Q.A.
tools
Figma, FigJam
platform
B2B2C Web Platform